Frequently Asked Questions

What is the procedure on arrival?

Just give us a call on our departure phone number 30 minutes before you arrive at the airport. Follow the signs for the short term car park which is situated only 3 minutes walk to the terminal, where our driver will be waiting to meet you. (Departure phone number will be sent with the booking confirmation via email).

How do I make a payment?

Just complete an online booking form and you will be taken to our secure payment site which accepts all major debit and credit cards and paypal. A confirmation e-mail will be sent to you with the reference number once the payment is completed.

Where will my car be parked?

Your car will be parked safely and securely in our secure car park.

Are all the chauffeurs insured?

Yes, all our chaffeurs have full liability insurance cover to drive your vehicle.

If I want to cancel my booking will there be a charge?

We charge £ 15.00 admin fee for cancellations.

What if my flight is delayed or cancelled ?

We will be aware of any delays that may affect collection of your vehicle. We can return your vehicle to you at any time of the day or night.

I have a question not listed above, who do I contact? Please click here to contact us

Privacy commitment

The Luton 247 Airport Parking website is owned and operated by Luton 247 Ltd. We are committed to safe guard your privacy online. Please read this Privacy Policy to understand how your personal information will be treated. This policy may change from time to time so please check it periodically.

Information collected

If you wish to subscribe any of our services offered at Luton 247 Airport Parking., website, we will request some personal details. These details will include your Name, Phone number, Email address and Postal address.

We may also ask you whether you would like to receive promotional emails and mailings from us about our other products or services or from other companies about their products and services which may be of interest to you.

We will only pass on your details to other companies if you have indicated that you would like to receive further information from them. If you would like to revise the information provided to us, or feel what we currently have on record is incorrect, you may update the information by e-mailing info@luton247airportparking.co.uk

We may request you for further information in order to update our records or for particular purposes. We will always tell you how we will use any further information received from you. We may share aggregate data, based on users' demographics, interests, and behaviour with our advertisers or business partners but this aggregate data will not contain identifiable personal data.

Log files

Every time someone visits our web site a log file is generated on our computer. This contains information such as the user's IP (Internet Protocol) address, how long that user spent on the site and which parts of it they looked at. We collect this information to help us diagnose problems and administer our systems, to report aggregate information to our advertisers, and to audit the use of our site (e.g. what part of the world users are connecting from, or what ISPs are being used).

We do not normally link IP addresses to anything personally identifiable, which means that you remain anonymous even though we include your IP address in our aggregate information. However, we can and will attempt to use IP addresses to identify a user when we feel it is necessary to enforce compliance with our terms and conditions, or to protect our services and other users.

Cookies

Cookies are small pieces of information that are stored on and retrieved from your computer by websites for record-keeping purposes. The use of cookies is an industry standard and you will find them in use at most major websites.

We use cookies in a variety of ways.
For example:
Cookies are the simplest way for us to track user trends and patterns, such as how many people use different parts of the website. This helps us better understand which parts of our service users find valuable, and know what areas to improve; We use cookies to recognize you when you visit our website, and to save you time when logging in. We also use them to keep track of your personal preferences so you don't have to keep reminding us of them.

Most computers are set up to automatically accept cookies. However, you can reset your browser settings to refuse cookies, or alert you when a cookie is being sent so you can choose whether or not to accept it. Unfortunately, if you choose to refuse our cookies, some parts of our service may be slower or not function properly.

Use and disclosure of personal information

If you contact us we may keep a record of that correspondence and incorporate the information it contains into our database.

If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so. Similarly, we will disclose your personal data as part of a transaction whereby our company or business assets are transferred to a third party or if we are compelled to do so by law.

How we protect information

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

How you can help us protect your information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments – for example on message boards, through email, or in chat areas – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. We cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Surveys, Competitions and Promotions

From time to time we conduct surveys, competitions and promotions and may request information from you as part of these. Participation in these is entirely voluntary and you therefore have a choice whether or not to disclose any information which might be required.

E-mail Newsletters

You have the option to receive various email services we offer and in this regard we present the option to not receive these types of communications. From time to time we need to send you site and service announcement updates.

Correction/Updating Personal Information

If your personal information changes or if you no longer wishes to subscribe, we will endeavor to correct, update or remove the personal data provided to us as speedily as possible. This can be done by e-mailing us at info@luton247airportparking.co.uk

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. Further information can be found in the Google Analytics Privacy Policy.

Arrival Information

Once you make the booking online you will receive the booking confirmation via e mail.
Call us 30 minutes prior to your arrival at the airport.
Booking confirmation sent by us contains the instructions and phone numbers.
One of our uniformed driver will meet you at the designated meet and greet point
Please handover the car park ticket to the driver once you reach the car park so it will be easy for the driver to leave the car park.
The driver will inspect your vehicle for damages and record the mileage. Once you sign the paper work the vehicle will be driven to our compound.
Please make sure to handover only your car key.
There are strict time restrictions at the meet and greet area so please make sure to call us 30 minutes before you get to the airport.

Return Information

On your return call us twice, once as soon as you land and the second call after you have collected your luggage and ready to exit the terminal building .
You can use the contact number found on the confirmation e-mail or collection receipt to call us.
Our Driver will meet you at the designated Meet and Greet area.
Please be aware that there is a strict 10 minute waiting time in the designated Meet and Greet area therefore it is essential that you do not call your driver until you are ready to come out.
You can check your vehicle along with the driver and sign the paper work if you are happy with your vehicle's condition. Driver might request identity verification to ensuer the vehicle is handed over to right person.

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